Return & Cancellation Policy
We strive to provide our customers with the highest quality products and exceptional service. If you are not satisfied with your purchase or need to make changes to an order, please review our policy below.
Order Cancellations
Orders for deli items may be canceled up to 2 hours before the scheduled pickup or delivery time.
To cancel a deli order, please call (619) 326-8497 with your order number.
Returns & Refunds
Due to the perishable nature of our deli products, we do not accept returns. However, your satisfaction is important to us.
If you experience any issues with your order (e.g., incorrect or missing items, quality concerns), please contact us within 24 hours of receiving your order via:
- Phone: (619) 326-8497
- Email: info@cracktacoseaport.com
Refunds or store credit may be issued in the following cases:
- Incorrect items received
- Missing items
- Products that do not meet our quality standards
We are unable to issue refunds for:
- Orders canceled after the cancellation window
- Items not stored or handled properly after pickup or delivery
Delivery Issues
For any delivery-related concerns — such as missed delivery windows or incomplete orders — please contact us immediately. We’ll work promptly to resolve the issue.